FAQ'sUpdated a year ago
How do I change my Apple Watch Band?
It's easy and fun to swap your Apple Watch band to match your outfit or mood. See our video here:
Do Goldenerre bands for the Apple Watch fit all series, including the SE and Ultra?
Yes! We use high quality stainless steel lugs that fit ALL models of Apple Watches, including Series 1 to 8, SE, Nike, Hermes, and Ultra models. You just need to know if you have the smaller Apple Watch (38/40/41mm) or the larger Apple Watch (42/44/45mm). For the Ultra, select the larger size (42/44/45mm).
What is Goldenerre quality like?
Our bands are tested over 5000 times to ensure that they stand up to creasing and abrasion. We know our customers are active, so our bands are designed to keep up! Our bands are also exposed to harsh elements, in some instances submerged for 24 hours, to ensure they stand up to sweat and moisture. Finally, we use high quality lugs that are individually tested to ensure they fit all models of Apple Watches (Series 1 to 6, SE, Nike, and Hermes Apple Watch models).
How do I remove links?
Need a custom fit? Links are easy to add and remove to make your metal band the perfect length for you. Check out our video below:
Where can I try on Goldenerre watch bands?
We only sell through our website and offer free US shipping on orders $50+ and free returns on any purchase so you can try our styles and quality risk-free. We know online shopping can be challenging and encourage you purchase multiple styles. You can easily retrieve a pre-paid return label at www.goldenerre.com/returns.
Do your bands fit every model of Apple Watches?
Yes! We use high quality lugs that are individually tested to ensure they fit all Apple Watches (Series 1 to 8, SE, Nike, and Hermes Apple Watch models). You just need to know if your Apple Watch is the smaller watch face (38mm,40mm, or 41mm depending on the series) or larger watch face (42mm, 44mm, or 45mm, depending on the series). Our bands also fit the ULTRA - select the larger watch size (42/44/45mm).
How do I make a return?
We hope you love your Goldenerre items. If not, we gladly accept returns of unworn product in its original state within 30 days of the shipping date.
CLICK HERE TO RETRIEVE A PREPAID USPS RETURN LABEL
Beginning on 6/27/22, you may also use the link above to retrieve a QR code to drop off your return at eligible USPS locations.
We offer free returns on any purchase so you can try Goldenerre quality and style risk free! Click here to retrieve a prepaid USPS return label. If you do not use the returns portal, it may delay the processing of your return. Please email us at [email protected] if you need assistance.
Returns are processed within 3-5 business day of receipt by our warehouse.
If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
International customers can return product within 45 days of the shipping date. Please return your package to us at your own expense at: Goldenerre, 3940 Prospect Ave. Suite G Yorba Linda, California, 92886, USA.
Do you ship internationally?
We ship to over 200 countries via DHL, starting at $25 (2-5 business days). The shipping cost will be shown after an international delivery address is entered at checkout. Sorry, we do not ship to Brazil, Hungary, India, Israel, Kenya, Kuwait, Malaysia, Mexico, Russia, Rwanda or Saudi Arabia due to restrictions on importing jewelry.
For customers in Australia and Singapore, we currently offer an additional option for USPS First Class International Shipping for $15, delivery in 6-14 business days.
Please note that international customers are responsible for customs and taxes upon delivery, between 15-25% of the order value, depending on the country. Upon checkout and entering your billing address, our software will provide an estimate of the customs and taxes.
International customers can return product within 45 days of the shipping date. Please return your package to us at your own expense at: Goldenerre, 3940 Prospect Ave. Suite G Yorba Linda, California, 92886, USA.
Do you have a warranty?
Goldenerre Guarantee: We guarantee our products to be free from manufacturing defects for 6 months from shipping date. Because our watch bands and jewelry are plated stainless steel or brass, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry, thus we recommend minimizing exposure to perfumes, hair products, oils, lotions, and products containing alcohol which can remove the plating.
Our warranty does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, or use outside of Goldenerre's care instructions. To maximize the life of your jewelry, please follow our care instructions. For repair within the warranty period, please email [email protected]