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Returns & exchangesUpdated a year ago

Return, refund & exchange policy

We hope you love your Goldenerre items. If not, we gladly accept returns of unworn product in its original state within 30 days of the delivery date.


We offer free returns or exchanges on any purchase so you can try Goldenerre quality and style risk free.  Click here to retrieve a prepaid USPS return label.  You may also use this link to retrieve a QR code to bring to eligible USPS drop-off locations. If you do not use the returns portal, it may delay the processing of your return. Please email us at [email protected] if you need assistance.


Returns are processed within 3-5 business day of receipt by our warehouse. 


If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.


International customers can return product within 45 days of the shipping date. Please return your package to us at your own expense at: Goldenerre, 3940 Prospect Ave. Suite G Yorba Linda, California, 92886, USA.


Can I return/exchange items if I change my mind?

Yes! To process a refund or exchange, please visit our Returns Portal to retrieve your free USPS return label. You will be able to select whether you would like to return or exchange your product.

International customers can return product within 45 days of the shipping date. Please return your package to us at your own expense at: Goldenerre, 3940 Prospect Ave. Suite G Yorba Linda, California, 92886, USA.


Do you offer refunds?

Yes! We gladly accept returns of unworn, regular-priced product in its original state within 30 days of the shipping date. Once your return is received and inspected, we will notify you via email that we have processed your refund. A credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. 


Can I return a sale item?

Sorry, items marked as final sale (ending in $0.99) cannot be returned, as stated on the product pages.

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