<h3 id="get-free-us-shipping--returns-on-orders-50-or-more">Get free US Shipping &amp; Returns on Orders $50 or more.</h3><p>Try Goldenerre risk-free with free US shipping and returns on orders $50 or more.&#xA0;</p><p><em>Please note that delivery times are estimates and not guaranteed. Please allow 1-2 extra days if you have a firm deadline.</em></p><table class="fr-alternate-rows" style="width: 100%;"><tbody><tr><td style="width: 20.6579%; text-align: center;"><div data-empty="true" style="text-align: center;"><br></div></td><td style="width: 29.1776%; text-align: center;"><div style="text-align: center;"><strong>Cost</strong></div></td><td style="text-align: center;"><div style="text-align: center;"><strong>Estimated delivery date&#xA0;</strong></div></td><td style="text-align: center;"><div style="text-align: center;"><strong>Order cut off time for same day shipping</strong></div></td></tr><tr><td style="width: 20.6579%; vertical-align: top; text-align: center;"><div style="text-align: left;">USPS First Class</div><p><br></p></td><td style="width: 29.1776%; text-align: center; vertical-align: top;"><div style="text-align: center;">Free for orders over $50,</div><div style="text-align: center;">$10 for orders less than $50</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">3-5 business days</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">12pm PST&#xA0;</div></td></tr><tr><td style="width: 20.6579%; vertical-align: top; text-align: center;"><div style="text-align: left;">USPS Priority Mail</div><p><br></p></td><td style="width: 29.1776%; text-align: center; vertical-align: top;"><div style="text-align: center;">$12</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">2-3 business days</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">12pm PST&#xA0;</div></td></tr><tr><td style="width: 20.6579%; vertical-align: top; text-align: center;"><div style="text-align: left;">UPS Ground</div><p><br></p></td><td style="width: 29.1776%; text-align: center; vertical-align: top;"><div style="text-align: center;">priced at checkout</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">2-5 business days</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">12pm PST&#xA0;</div></td></tr><tr><td style="width: 20.6579%; vertical-align: top; text-align: center;"><div style="text-align: left;">UPS 2-day</div><p><br></p></td><td style="width: 29.1776%; text-align: center; vertical-align: top;"><div style="text-align: center;">priced at checkout</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">2 days</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">12pm PST&#xA0;</div></td></tr><tr><td style="width: 20.6579%; vertical-align: top; text-align: center;"><div style="text-align: left;">UPS overnight</div><p><br></p></td><td style="width: 29.1776%; text-align: center; vertical-align: top;"><div style="text-align: center;">priced at checkout</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">next day delivery</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">12pm PST</div></td></tr><tr><td style="vertical-align: top; width: 20.6579%; text-align: center;"><div style="text-align: left;">DHL International</div><p><br></p></td><td style="width: 29.1776%; vertical-align: top; text-align: center;"><div style="text-align: center;">priced at checkout</div></td><td style="vertical-align: top; text-align: center;"><div style="text-align: center;">3-5 business days</div></td><td style="width: 25%; text-align: center; vertical-align: top;"><div style="text-align: center;">12pm PST</div></td></tr></tbody></table><p><strong><br></strong></p><h3 id="where-do-you-ship-from"><strong>Where do you ship from?</strong></h3><p>We ship from our warehouse in Southern California.</p><p><br></p><h3 id="isPasted"><strong>Where do you ship to?</strong></h3><p>We ship to all US states and territories.&#xA0;</p><p id="isPasted"><span style="color: rgb(64, 64, 64);">Additionally, we ship to over 200 countries via DHL, starting at $25 (2-5 business days). The shipping cost will be shown after an international delivery address is entered at checkout.&#xA0;</span></p><p><span style="color: rgb(64, 64, 64);">Sorry, we do not ship to Brazil, China, Hungary, India, Israel, Kenya, Kuwait, Malaysia, Mexico, Poland, Russia, Rwanda or Saudi Arabia due to restrictions on importing jewelry.</span></p><p><span style="color: rgb(64, 64, 64);">Please note that international customers are responsible for customs and taxes upon delivery, between 15-25% of the order value, depending on the country. &#xA0;</span></p><p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(64, 64, 64);">NEW! We now provide an estimate for customs due upon delivery and an option for Delivery &amp; Duties Paid. After entering your shipping address, you will be able to see available options at checkout.</span></p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong><br></strong></p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p><strong><em id="isPasted" style="box-sizing: inherit; font-style: italic; color: rgb(22, 22, 22); font-family: Verdana, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that delivery times are estimates and not guaranteed. Please allow 1-2 extra days if you have a firm deadline.</em></strong></p><p data-open-accessibility-text-original="14px" id="isPasted">Orders placed by 12pm PST will ship on the same business day.&#xA0;</p><p data-open-accessibility-text-original="14px" id="isPasted">Orders placed after 12pm PST will ship on the next business day. Please note, we are closed Saturday and Sunday. Orders placed after 12pm PST on Friday, will ship on Monday, or the next business day if Monday is a US holiday.</p><p data-open-accessibility-text-original="14px" id="isPasted">First Class Shipping: 3-5 business days</p><p data-open-accessibility-text-original="14px">USPS Priority Shipping: 2-3 business days</p><p data-open-accessibility-text-original="14px">UPS Ground, 2-Day, and Overnight Shipping are also available and priced at checkout, based on your shipping address</p><p><strong><br></strong></p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p>Please click on the link provided in your shipping confirmation email, or <a href="https://goldenerre-help.gorgias.help/en-US/ssp/login"><u>click here</u></a>.</p><p><strong><br></strong></p><p><br></p>

Shipping in the USA

We ship to over 200 countries via DHL or UPS, starting at $25 (2-5 business days). The shipping cost will be shown after an international delivery address is entered at checkout. Sorry, we do not ship to Brazil, China, Hungary, India, Israel, Kenya,

<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(64, 64, 64); font-size: 16px; font-family: Verdana, Geneva, sans-serif;">We ship to over 200 countries via DHL or UPS, starting at $25 (2-5 business days). The shipping cost will be shown after an international delivery address is entered at checkout. Sorry, we do not ship to Brazil, China, Hungary, India, Israel, Kenya, Kuwait, Malaysia, Mexico, Poland, Russia, Rwanda or Saudi Arabia due to restrictions on importing jewelry.</span></p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(64, 64, 64); font-size: 16px; font-family: Verdana, Geneva, sans-serif;">Please note that international customers are responsible for customs and taxes upon delivery, between 15-25% of the order value, depending on the country. &#xA0;</span></p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(64, 64, 64); font-size: 16px; font-family: Verdana, Geneva, sans-serif;">An estimate for customs due upon delivery is provided after you enter your shipping address.</span></p><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(64, 64, 64); font-size: 16px; font-family: Verdana, Geneva, sans-serif;">International customers can return product within 45 days of the shipping date. Please return your package to us at your own expense at: Goldenerre, 3940 Prospect Ave. Suite G Yorba Linda, California, 92886, USA.</span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 1.4; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 1em; color: rgb(0, 0, 0);"><br></p>

International Shipping

Returns & exchanges

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong>Can I change my order?</strong></h3><p>Please email as soon possible if you have changes to your order. If your order was placed prior to 12pm on a business day, it has already been shipped and we will not be able to change your order.</p><p><br></p><h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><p>Please email as soon possible if you have changes to your order. If your order was placed prior to 12pm on a business day, it has already been shipped and we will not be able to change your order.</p>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>We accept all major credit cards (Visa, Mastercard, AMEX, Discover), Paypal, Apple Pay, Google Pay, and Meta Payments.</p><p><br></p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p>Yes, we offer two options: Afterpay and Shopify Payments.</p><p><br></p><h3 id="do-you-offer-layby"><strong>Do you offer Layby?</strong></h3><p>No, we do not offer Layby at this time.</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p><span id="isPasted" style="color: rgb(64, 64, 64); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Returns are processed within 3-5 business day of receipt by our warehouse, then you should see your refund within 1-2 business days.</span></p><p><br></p><h3 id="do-you-offer-gift-receipts"><strong>Do you offer gift receipts?</strong></h3><p>We do not offer gift receipts, however your recipients packing slip will direct her to make an easy exchange via <a href="https://returns.goldenerre.com/#/"><u>our returns portal here</u></a>. She can always contact us for help at hello@goldenerre.com.</p>

Payment

<h3 id="do-you-offer-gift-cards"><strong>Do you offer gift cards?</strong></h3><p>Yes, we offer gift cards for delivery by email to your gift recipient, or to you. Gift cards can be personalized with a message and can be scheduled for delivery on a specific date. <a href="https://goldenerre.com/collections/bands-for-the-apple-watch/products/goldenerre-e-gift-card-1?variant=32144182607957"><u>Please see our gift card here.</u></a></p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>Gift Cards do not expire.</p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong>Can I exchange a gift card for cash?</strong></h3><p>Sorry, gift cards may not be exchanged for cash.</p>

Ordering

Shipping in the USA

International Shipping

Returns & exchanges

Changes & cancellations

Payment

Gift cards

Route Package Protection