Route Package ProtectionUpdated 2 years ago

What is Route Package Protection?

What is Route Package Protection?

Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. 

When you add Route Protect during checkout, you will receive a confirmation email containing a Route ID number for their order and instructions on how to track their package and file an issue using the Route App or desktop.

Please note Route Protect Policies: 

In order for the issue to be approved, the purchase must be stolen, lost, or damaged and be within Route policy time frames. Here are the requirements for common issue scenarios:

Stuck In Transit (Lost)

For Domestic: Issues can be approved no earlier than 7 days, no later than 30 days from the last update, and no later than 60 days from the order date

For International: Issues can be approved no earlier than 20 days, no later than 30 days from the last update, and no later than 60 days from the order date.

Damaged

Damaged item claims must include photos of the package and item (required), and the issue must be submitted no later than 15 days from when the package was marked delivered.

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 days and no later than 15 days from when the package was marked delivered.

Orders over $100 USD require a police report.